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• 15:23, 15 June 2023 WHC-admin talk contribs created page Social Listening (Created page with "=Overview= thumb|Social Listening'''Social Listening''' is the process of monitoring digital conversations to understand what customers are saying about a brand and industry online. It is an essential component in audience research and is increasingly vital for successful digital marketing strategies. ==Usage Types== ===Customer Engagement=== Social listening can be used to engage directly with customers, addressing their queries, complaints...") Tag: Visual edit