Customer Relationship Management (CRM): Revision history

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15 June 2023

  • curprev 12:4712:47, 15 June 2023‎ WHC-admin talk contribs‎ 2,328 bytes +2,328‎ Created page with "==Overview== CRM systems compile customer data from various channels, including a company's website, telephone, email, live chat, marketing materials, and social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs. ===Historical Background=== The concept of customer relationship management started in the early 1970s when customer satisfaction was evaluated using ann..." Tag: Visual edit
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