Editing User Journey Mapping (section)

==Steps to Create a User Journey Map==
#'''Identify User Personas''': Start by understanding the target audience. User personas are fictional representations of different user types and include information such as demographics, preferences, and behaviors.
#'''Define User Goals''': Each persona will have different goals. Identifying these goals helps to understand what the user wants to achieve and what steps they might take to accomplish their objectives.
#'''Outline User Touchpoints''': These are the different points of interaction between the user and the product or service.
#'''Create User Scenarios''': These are hypothetical situations detailing how a user might interact with the product or service in order to achieve a specific goal.
#'''Draft the User Journey Map''': Use the information gathered to create the User Journey Map, detailing each step the user takes to achieve their goals, noting any obstacles and opportunities for improvement along the way.